Shipping & Returns
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
We ship all standard UK orders via Royal Mail and DPD.
Items will be shipped as soon as possible, and should arrive within the following timescales:
1. UK Mainland: 1-3 working days, excluding weekends and Bank Holidays.
Estimated delivery times are a guide only and commence from the date of the Dispatch Confirmation.
If no one is available to sign the parcel may be left with a neighbour or instructions will be left on how to arrange redelivery or collection.
Returns & Cancellations
Consumers have a statutory right to cancel for any reason and receive a full refund. You will receive a full refund of the price paid for the products in accordance with our Refunds Policy. Your statutory right to cancel a Contract starts from the date of the Dispatch Confirmation (when the Contract between us is formed) and ends fourteen days after receipt of the products by you. You must return the product to us unopened in order to receive the refund, unless it is being returned due to a fault. This does not affect your statutory rights.
To cancel a Contract, you must inform us in writing. If the products have been delivered to you, you must also return the products to us as soon as reasonably practicable. In the UK we will cover the cost of returns (provided the product is unopened, unless it is being returned due to a fault). International returns are at your cost.
Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your other statutory rights as a consumer.
OUR REFUNDS POLICY:
If for any reason you are dissatisfied with any product, simply follow the directions below to return the product fourteen days after receipt of the products by you, and we will promptly process your request and refund your money, unless a product is bring returned due to being faulty. Please ensure the product is in all its original packaging and has not been used.
Please contact our customer service team before returning any item and we will provide details of where to send it to.
We will refund any money received from you, normally by using the same method originally used by you to pay for your purchase. Refunds will be processed without undue delay.